Help & Support
Find quick answers below, ask our support assistant using the “Need help?” button, or chat with our team on WhatsApp.
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For your safety: VHL will never ask for your password, card PIN or OTP.
Frequently asked questions
Getting started
What is Virtual Home Lesson (VHL)?
VHL is an online home-lesson platform for Nigerian students. AI teachers (Ada, Aisha, Tunde and Yusuf) teach each lesson from introduction to the end, write on an interactive whiteboard, work through examples, and give practice questions, past questions and assessments. It covers JSS1 to SS3 home lessons and preparation for JAMB, WAEC, NECO and BECE.
Which type of account should I create?
Create a STUDENT account if you want to learn and take lessons yourself (7-day free trial, then ₦5,000 per month). Create a PARENT account if you want to monitor your child's progress: you can explore everything free for 7 days, then you use the Parent Dashboard. Create an AFFILIATE account if you want to earn 20% commission by introducing students: you can explore everything free for 7 days, then you use the Affiliate Dashboard. Your child should have their own student account.
How do I register?
Tap "Start learning" or go to the Register page, enter your name, email address and a password, then confirm your email using the link we send you. After that, log in, choose your class and subject, and open any lesson.
How do I start a lesson?
Log in, go to Courses, choose your class (for example SS1) or exam (JAMB, WAEC, NECO or BECE), pick a subject, then open a lesson. Choose your teacher and press play. You can pause, repeat, slow down, or ask the teacher a question at any time.
Can I use VHL on my phone?
Yes. VHL works in the web browser on phones, tablets and computers. Use an up-to-date browser such as Chrome or Safari, and turn up your volume to hear the teacher.
Pricing and payment
How much does VHL cost?
VHL costs ₦5,000 per month. Each payment gives you 30 days of full access. If you renew before your access ends, the new 30 days are added on top of the days you still have.
Is there a free trial?
Yes. New students get a 7-day free trial with full access, so you can try the lessons before paying.
How do I pay?
Log in and tap "Subscribe now" in the yellow bar at the top of your page (or open the Subscribe page), then tap "Subscribe securely with Paystack". You can subscribe at any time, during your free trial or after it ends. Payment is handled securely by Paystack, which shows the available options such as card and bank transfer. VHL never asks for your card PIN, OTP or password by phone, WhatsApp or email.
I paid, but my access has not opened. What should I do?
Wait two or three minutes, then log out and log in again. If access is still closed, message us on WhatsApp with the email address you registered with and your Paystack payment reference (it is in the receipt email from Paystack), and we will activate it for you.
Account and login
I forgot my password. How do I reset it?
On the Log in page, tap "Forgot password?", enter your email address and check your inbox (and spam folder) for the reset email. Open the link, choose a new password, then log in. The link works on any device.
I did not receive the confirmation or reset email.
Check your spam or promotions folder and make sure the email address is spelled correctly. Wait a few minutes and try again. If it still does not arrive, contact us on WhatsApp with the email address you used.
The teacher's voice is not playing.
Make sure your phone is not on silent and the volume is up, then refresh the page. A stable internet connection helps the voice load faster. If it still does not play, try another browser such as Chrome, or contact us on WhatsApp.
Parents
What do parents get?
Parents can explore the whole platform free for 7 days. After that, the parent account moves to the Parent Dashboard, where you can monitor your children's lessons and performance.
How do I link my child's account?
Register as a parent, then open your Parent Dashboard and follow the steps to link your child's student account with a link code. Once linked, you can follow their progress.
Affiliates
How does the affiliate programme work?
Affiliates share their personal referral link. You earn 20% commission on the subscription payments of students who join VHL through your link. Affiliates can explore the whole platform free for the first 7 days, after which the account moves to the Affiliate Dashboard, where you track referrals, earnings and payouts.
How do affiliates get paid?
Add your bank details in the Affiliate Dashboard. Your earned commissions are paid out to that bank account, and you can see the status of each payout in the dashboard.
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